Shipping & Delivery Policy

01 Delivery Coverage

VELNOR currently delivers within India only. Delivery availability depends on the serviceability of your PIN code and the shipping partners available for your location.

Standard shipping is free on all orders. There is no minimum order value for free standard shipping. Any optional service or additional charge will be disclosed before you place your order.

02 Order Processing

VELNOR uses a print-on-demand and fulfilment partner to produce and dispatch eligible products. Orders may undergo payment, address and fulfilment checks before production begins.

• Standard products: Generally 2–3 working days.
• All-over-print (AOP) products: Generally 4–5 working days.

Working days exclude Sundays and applicable public holidays. Processing time is separate from transit time. Processing may take longer if additional verification, product availability or fulfilment issues arise.

03 Estimated Delivery Time

After processing and dispatch, estimated transit times are:

• Air shipping: Generally 3–5 working days.
• Surface shipping: Generally 4–8 working days.

These are estimates, not guaranteed delivery dates. Actual delivery time depends on the destination, shipping method, carrier operations, weather and other circumstances. Total waiting time includes processing and transit.

04 Order Tracking

When tracking information becomes available, we will share the available details through the communication channel used for your order. Tracking information may take time to appear after dispatch.

If your tracking link is unavailable or your shipment has not received an update, email support@velnor.in with your order number.

05 Delays & Delivery Issues

Delivery may be delayed due to weather, transport disruptions, incomplete addresses, unsuccessful delivery attempts, remote-location serviceability or carrier-related circumstances.

If a shipment appears delayed, lost or returned to the fulfilment partner, contact our support team so we can review the available information and explain the next steps.

06 Incorrect Address & Failed Delivery

Customers should provide a complete and accurate delivery address and a reachable phone number. If an address is incorrect, the recipient is unavailable or delivery cannot be completed, the shipment may be delayed or returned.

Contact us promptly if you notice an error. Any applicable failed-delivery or return-to-origin charge will be communicated before it is applied. This policy does not establish an undisclosed fixed charge.

07 Changes & Cancellations

Order changes and cancellations are subject to our Cancellation Policy. A request may be considered before production or fulfilment begins, but it is not confirmed until VELNOR communicates approval.

Once production, fulfilment or dispatch has begun, changes or cancellation may no longer be possible, subject to applicable law.