01 Who We Are

VELNOR is an India-based fashion business operated as a sole proprietorship by Mohd Sufiyan. Our website is velnor.in.

For privacy-related questions or requests, you can contact us at support@velnor.in.

02 What Information We Collect

The information we collect depends on how you use our website. It may include:

• Contact details: your name, email address, phone number and delivery address.
• Order details: products purchased, sizes, order value, payment status, delivery information and order history.
• Account verification details: information needed to verify your login or account through one-time passwords (OTPs).
• Customer support messages: information you provide when contacting us about an order, exchange, refund or other concern.
• Technical information: limited device, browser, website usage or diagnostic information where it is collected by our website or its service providers.

We aim to collect information that is reasonably needed to operate our store, fulfil orders, protect accounts and meet our legal obligations.

03 How We Use Your Information

We may use your information to:

• Process orders, payments and delivery arrangements.
• Send order confirmations, fulfilment updates and other necessary service messages.
• Verify your account or login through OTP authentication.
• Respond to questions and handle exchanges, refunds, cancellations or product issues.
• Maintain website security, prevent fraud and investigate suspicious activity.
• Maintain business records and comply with applicable legal, tax and regulatory requirements.
• Improve our store and customer experience where appropriate and lawful.

We do not promise to use your information for every purpose listed above in every case. Its use depends on the feature you access and the services currently operating on our website.

04 Who We Share Information With

We do not sell your personal information as a business practice. We may share relevant information with service providers when it is needed to complete an order or operate the website.

• WooCommerce and website hosting providers: to operate the online store, maintain orders and support website functionality.
• Qikink and fulfilment partners: to produce, process and dispatch eligible orders.
• Razorpay and payment providers: to process online payments and help address payment-related issues.
• MSG91: to support OTP verification and related authentication services.
• Email and communication providers: to deliver transactional messages and respond to customer enquiries.
• Courier and delivery partners: to deliver orders and provide tracking or delivery updates.
• Authorities or professional advisers: where disclosure is required by law or reasonably necessary to establish, exercise or defend legal claims.

These providers may process information according to their own terms and privacy practices, as well as the instructions and obligations applicable to the services they provide.

05 Payments & Account Security

Online payments are handled through the relevant payment provider. We do not ask customers to share their UPI PIN, card PIN or banking password with our support team.

Our website may use OTP verification to help protect account access. Please keep access to your phone number and email account secure, and do not share verification codes with anyone.

We take reasonable steps to protect information handled through our website and service providers. However, no website or electronic transmission can be guaranteed to be completely secure.

06 Cookies & Website Technologies

Our website may use cookies or similar technologies that are necessary for functions such as maintaining a shopping session, remembering preferences, supporting account access or improving website performance.

Other technologies may be used if and when the relevant features are enabled. You can manage cookies through your browser settings, although disabling certain cookies may affect how parts of the website work.

07 How Long We Keep Information

We retain information for as long as reasonably necessary to fulfil the purposes described in this policy, manage customer service, maintain business and transaction records, resolve disputes and meet applicable legal obligations.

Retention periods may differ depending on the type of information and the reason it was collected. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law and legitimate record-keeping needs.

08 Your Privacy Requests

You can contact us to ask about the personal information associated with your orders or account, request correction of inaccurate details, or raise a concern about how your information is handled.

We may need to verify your identity before responding to a request. We will review and respond within the time and manner required by applicable law. Some information may need to be retained where a legal or legitimate record-keeping obligation applies.

To submit a request, email support@velnor.in and use the subject line Privacy Request.

09 Children’s Privacy

Our store is intended for people who can lawfully make purchases under applicable law. We do not knowingly seek to collect children’s personal information in violation of applicable requirements.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate steps where required.

10 Links to Other Websites

Our website may contain links to third-party websites or services. Their privacy practices are outside our direct control, so please review their policies before sharing information with them.

A link to another website does not necessarily mean that VELNOR endorses every product, service or statement on that website.

11 Changes to This Policy

We may update this Privacy Policy when our website, services, business processes or legal obligations change. The updated version will be published on this page.

Please check this page periodically to stay informed about how we handle personal information.

12 Questions About Privacy?

If you have a question, concern or request relating to this policy, contact our support team using the details below.

We will review your message and direct it to the appropriate person where necessary. Any additional grievance contact details required by applicable law should be published here before the page goes live.