01 Seven-Day Exchange Window

You may request an exchange within 7 days of delivery for an eligible product.

An exchange may be requested for a different size, colour or design, subject to availability and approval by our support team. Each eligible order is allowed one standard exchange. An exchange is not confirmed until VELNOR approves the request and provides instructions.

02 Eligibility for Standard Exchanges

To qualify for a standard size, colour or design exchange, the product must:

• Be unworn, unwashed and unused.
• Be free from customer-caused damage, alteration or modification.
• Have its original tags and packaging, where applicable.
• Be in a condition suitable for inspection.

A standard exchange may be declined if these conditions are not met. This does not remove any rights or remedies that apply to defective, incorrect, misrepresented or otherwise non-compliant products under applicable law.

03 How to Request an Exchange

1. Email support@velnor.in within 7 days of delivery.
2. Include your order number and the item you want to exchange.
3. Explain the reason and specify your preferred replacement size, colour or design.
4. Wait for our team to review the request and provide instructions.

Do not return an item before receiving instructions from our support team.

04 Exchange Shipping Costs

For a standard exchange requested because of a size, colour or design preference, the customer is responsible for applicable exchange shipping costs.

Our support team will explain the applicable cost and process before you proceed. Do not send the item back until the exchange has been approved and instructions have been provided.

This rule does not override any shipping or remedy obligations that apply to verified incorrect, damaged, defective or otherwise non-compliant products under applicable law.

05 Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective product, contact us as soon as possible and within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photographs of the product and the issue.
• Photographs of the packaging and shipping label, where relevant.
• An unboxing video, if available.

We will review the information and determine the appropriate remedy.

Our default remedy for a verified incorrect or damaged product is a replacement. If a replacement is not feasible or another remedy is appropriate or legally required, a refund or other suitable remedy may be provided after review.

Please retain the product and packaging until our team advises you on the next steps.

06 Replacement Availability

Replacement availability depends on the product, size, colour, production and fulfilment feasibility. Our support team will communicate the available options after reviewing the request.

Any applicable cost will be communicated before you proceed, subject to applicable law.

07 No Store Credit

VELNOR does not offer store credit as a standard exchange or refund remedy. Approved monetary refunds are handled according to our Refund Policy.