01 When Can I Cancel My Order?

You can request a cancellation before your order enters production or fulfilment.

To request a cancellation, email support@velnor.in as soon as possible and include your order number.

Please wait for confirmation from our team. Sending a cancellation request does not automatically mean your order has been cancelled.

02 What If Production Has Started?

VELNOR products are made and fulfilled through a print-on-demand process. Once production, fulfilment or dispatch has started, we may no longer be able to cancel or change the order.

If you contact us after that stage, we’ll check the order status and explain what options are available. Your rights under applicable law remain unaffected.

03 Refunds for Cancelled Orders

If we approve your cancellation and you’ve already paid online, we’ll initiate any applicable refund to your original payment method, wherever supported by the payment provider.

The time it takes for the money to appear in your account depends on your bank and payment provider. We’ll share the available confirmation details once the refund has been initiated.

For COD orders that have not been paid for, no product-payment refund is due. If any amount has already been collected, our team will explain the applicable refund process.

04 Can I Change My Order?

If you need to correct your delivery address, phone number, size, colour or another order detail, contact us as soon as possible.

We’ll try to help if production or fulfilment has not started. Once the order has moved into production or dispatch, changes may no longer be possible.

Please don’t place a second order just to correct the first one until you’ve spoken with our support team.

05 Cash on Delivery Orders

COD orders may be cancelled before production or fulfilment begins, subject to confirmation by VELNOR.

COD availability depends on your PIN code and the options shown at checkout. Any COD fee will be displayed before you place the order.

If a delivery fails or an order is refused, our team will review the circumstances and explain any applicable next steps. Any charge will be communicated before it is applied, where applicable.

06 Orders That Cannot Be Fulfilled

In some cases, an order may not be possible to fulfil because of product availability, an address issue, a payment problem or another operational reason.

If we cannot fulfil your order, we’ll contact you about the available options. Any applicable refund will be handled in line with our Refund Policy and applicable law.

07 Need Help With a Cancellation?

Contact us as soon as possible so we have the best chance of reviewing your order before production begins.

Email
support@velnor.in

Support hours
Monday–Saturday, 10:00 AM–7:00 PM IST

Target response time
Within one business day.